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Intentions
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English
Features
Devices
All devices
iOS
iPhone
iPad
iPhone Duo
Android
Android Mobile
Android Tablet
Intentions
Safety
Premium
Support
Join flōw
Legal & Policy Centre
Everything you need to understand your rights, our commitments, and how flōw operates.
Terms and purchases
Privacy and data
Safety and community
Transparency and compliance
Terms and purchases
Terms of Service
The agreement for using flōw.
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End User License Agreement (EULA)
Your licence to use the app, including Apple and Google terms.
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In-App Purchase Terms
How Premium purchases in the app work.
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Billing Terms
Prices, renewals and payments.
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Cancellation & Refund Policy
Cancelling Premium and getting a refund.
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Privacy and data
Privacy Policy
What data we collect, why, and your rights.
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Cookie Policy
Cookies, storage on your device and advertising identifiers.
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Consent Management Policy
When we ask for your consent and how to change it.
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Data Security Policy
How your data is protected.
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Data Retention Policy
How long we keep each kind of data.
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Data Deletion & Portability
Downloading your data and deleting your account.
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GDPR / CCPA / PIPEDA Compliance
Your rights under GDPR, CCPA and PIPEDA.
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Safety and community
Community Guidelines
How we expect members to treat each other.
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Acceptable Use Policy
Content and behaviour that is not allowed.
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Moderation & Strike Policy
Reports, strikes, bans and appeals.
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Safety Tips
Staying safe when you chat and meet.
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Verification & Badge Policy
Identity verification and the badge.
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Age Restriction Policy (18+)
flōw is for adults 18 and over.
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Age Verification Policy
How we check that members are adults.
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Child Safety Standards
Our standards against child sexual abuse and exploitation.
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Transparency and compliance
Matching Algorithm Disclosure
Which profiles you see, and in what order.
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App Store Guidelines Compliance
How flōw meets App Store and Google Play rules.
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DMCA / Copyright Policy
Reporting copyright infringement.
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Accessibility Statement
Our commitment to an accessible app.
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