This Policy explains how long we keep the data processed through Flow. We keep personal data only as long as we need it for the purpose it was collected for, or as long as the law requires.
1. While Your Account Exists
- Profile, photos, preferences and settings: until you change or delete them, or delete your account.
- Messages: until the sender deletes them for everyone, or until the account of the sender is deleted.
- Voice messages: deleted from our servers when their listen limit is reached, or after 15 days at the latest.
- Stories: shown for 24 hours.
- Live Location: your latest position is replaced by every update. You disappear from the map when you switch Live Location off, or after 24 hours without opening the App.
- Profile views: visible to the viewed member for 7 days.
- Data export file: deleted automatically 30 days after you request it.
- Device age signals: used once and never stored.
- Identity verification: document images and selfie are deleted by our partner as soon as the decision is final. We keep the result, the session reference and the document fingerprint.
- Error logs: kept for up to 90 days.
- Refused photos: kept for up to 30 days so the decision can be reviewed, then deleted.
2. When You Delete Your Account
Your profile, photos, stories, files and the content of your messages are deleted or anonymised straight away. See our Data Deletion & Portability Policy.
3. What We Keep After Deletion
- A record that the account existed and was deleted, and which legal documents were accepted: up to 3 years, to show we complied with the law.
- Moderation records (reports, strikes and bans): as long as needed to prevent banned users from returning, and no longer than 5 years.
- The fingerprint of an ID document used for verification: as long as needed to prevent one document from verifying several accounts, and no longer than 5 years.
- Invoices and payment records, where we have them: 7 years, as required by tax law.
- Emails with our support team: up to 2 years after the last message.
4. Inactive Accounts
Accounts that have not been used for 24 consecutive months are deleted.
5. Backups
Backups are overwritten on a rolling schedule. Deleted data can remain in a backup until that backup is overwritten, and is never restored into the live App.
6. Contact
Questions: legal@meetonflow.com.