This Policy explains how to cancel your Premium subscription and our approach to refunds.
1. How to Cancel
- iOS: manage or cancel your subscription via Settings > [your name] > Subscriptions on your device, or via the App Store.
- Android: manage or cancel via the Google Play Store > Subscriptions.
- Cancelling stops future renewals; you keep Premium access until the end of the current billing period.
2. Renewal
Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Your payment method will be charged for renewal through the applicable app store within that 24-hour window before expiry.
3. Refunds
- Purchases are processed by Apple or Google, and refund requests are handled by them under their respective refund policies.
- We do not directly process refunds for purchases made through the app stores.
- Where the law gives you a right to cancel or to a refund, we honour it. See Section 16 of our Terms of Service for the EU and UK right of withdrawal.
4. Downgrades and Feature Changes
If we change or discontinue a Premium feature, we will provide reasonable notice in-app where practicable. Continued access to remaining Premium features is not guaranteed if an app store or platform requirement forces a change.
5. Contact
Billing questions: billing@meetonflow.com. For refunds, please also contact Apple or Google support directly, as they hold your payment details.