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Data Retention Policy

Effective Date: July 3, 2026

This Policy sets out how long we keep different categories of data collected through the App.

1. General Principle

We retain personal data only for as long as necessary for the purpose it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.

2. Retention Schedule

• Active account and profile data: retained for as long as your account is active.

• Inactive accounts: automatically deleted after 24 consecutive months of inactivity.

• Messages: retained while your account is active; deleted upon account deletion, subject to the process described in our Data Deletion & Portability Policy.

• Verification session results (pass/fail, session reference): retained for the period required to demonstrate compliance with our age and identity checks, then deleted or anonymised.

• Payment and subscription records: retained as required by tax and accounting law (typically up to 7 years in the Netherlands).

• Moderation records (reports, strikes, bans): retained for as long as necessary to enforce our Moderation & Strike Policy and prevent repeat abuse, even after account deletion where proportionate.

• Support communications: retained for a reasonable period to resolve your query and for quality/training purposes.

3. Deletion

When a retention period ends, data is deleted or irreversibly anonymised. Backups are rotated out and purged on a rolling schedule.

4. Your Rights

You can request earlier deletion of your data at any time; see our Data Deletion & Portability Policy for how to submit a request.

5. Contact

Questions: privacy@flow-entertainment.com.