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Cancellation & Refund Policy

Effective Date: July 3, 2026

This Policy explains how to cancel your Premium subscription and our approach to refunds.

1. How to Cancel

• iOS: manage or cancel your subscription via Settings > [your name] > Subscriptions on your device, or via the App Store.

• Android: manage or cancel via the Google Play Store > Subscriptions.

• Cancelling stops future renewals; you keep Premium access until the end of the current billing period.

2. Renewal

Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Your payment method will be charged for renewal through the applicable app store within that 24-hour window before expiry.

3. Refunds

• Purchases are processed by Apple or Google, and refund requests are handled by them under their respective refund policies.

• We do not directly process refunds for purchases made through the app stores.

• Where required by law (for example, EU withdrawal rights or California's automatic-renewal statutes allowing cancellation within a short cooling-off period), we honour those rights; see Section 12 of our Terms of Service for the EU right of withdrawal.

4. Downgrades and Feature Changes

If we change or discontinue a Premium feature, we will provide reasonable notice in-app where practicable. Continued access to remaining Premium features is not guaranteed if an app store or platform requirement forces a change.

5. Contact

Billing questions: support@flow-entertainment.com. For refunds, please also contact Apple or Google support directly, as they hold your payment details.