Cancellation & Refund Policy

Effective Date: July 3, 2026

This Policy explains how to cancel your Premium subscription and our approach to refunds.

1. How to Cancel

iOS: manage or cancel your subscription via Settings > [your name] > Subscriptions on your device, or via the App Store.

Android: manage or cancel via the Google Play Store > Subscriptions.

Cancelling stops future renewals; you keep Premium access until the end of the current billing period.

2. Renewal

Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current period. Your payment method will be charged for renewal through the applicable app store within that 24-hour window before expiry.

3. Refunds

Purchases are processed by Apple or Google, and refund requests are handled by them under their respective refund policies.

We do not directly process refunds for purchases made through the app stores.

Where required by law (for example, EU withdrawal rights or California's automatic-renewal statutes allowing cancellation within a short cooling-off period), we honour those rights; see Section 12 of our Terms of Service for the EU right of withdrawal.

4. Downgrades and Feature Changes

If we change or discontinue a Premium feature, we will provide reasonable notice in-app where practicable. Continued access to remaining Premium features is not guaranteed if an app store or platform requirement forces a change.

5. Contact

Billing questions: support@flow-entertainment.com. For refunds, please also contact Apple or Google support directly, as they hold your payment details.