This Policy explains how identity verification works on Flow, what the verification badge means, and how your verification data is handled.
1. Verification Is Optional
You do not need to verify your identity to use Flow. You can verify during onboarding or at any time later from Settings. Unverified users can use all core features.
2. How Verification Works
Verification is carried out by our identity-verification partner, Didit. It involves two steps:
- Scanning a valid government-issued ID document, such as a passport, national ID card or driver's licence.
- A short live selfie that confirms you are a real, present person and the same person shown on the document.
Before you start, we ask for your explicit consent to the processing of your biometric data. Without that consent, verification does not start.
3. What the Badge Means
After a successful verification, a verification badge appears on your profile. It means that the person who created the account passed our identity check: their document was valid, they matched it, and they were at least 18 years old at the time.
The badge does not mean that we vouch for a person's character, intentions or behaviour, or that everything on their profile is true. Always follow our Safety Tips, whether or not someone is verified.
4. Showing or Hiding Your Badge
You can choose to hide your badge at any time in Settings. Premium members can also choose the colour of their badge. Hiding the badge does not change your verification status.
5. One Document, One Account
To prevent fake and duplicate accounts, each ID document can be used to verify only one Flow account. To enforce this, we keep a one-way cryptographic fingerprint (hash) of the document number. The fingerprint cannot be turned back into your document number, and we do not keep a copy of the document itself.
If the name, date of birth or gender on your document does not match your profile, the verification may be flagged for review by our team.
6. What We Store and What We Delete
- Your ID document images and selfie are processed directly by Didit and are never stored on our own servers.
- We receive only the outcome (approved or declined), a session reference, the document fingerprint described above, and whether a mismatch was flagged.
- As soon as the verification decision is final, we automatically instruct Didit to delete the document and biometric data from that session.
- We never sell, lease, trade or otherwise profit from biometric data, and we do not share it with anyone other than Didit for the verification itself.
See our Privacy Policy and Data Retention Policy for more detail.
7. When a Badge Can Be Removed
We may remove a verification badge if we have good reason to believe the verification was obtained dishonestly, for example with someone else's document, or if the account is suspended or banned under our Moderation & Strike Policy.
8. If Verification Fails
A verification decision is made automatically. If your verification is declined and you believe this is a mistake, you can ask for a human review by emailing support@meetonflow.com. You may also try again later.
9. Contact
Questions about verification: support@meetonflow.com.