This Policy explains how Jeuring-Interactive LLC keeps Flow safe: how content is checked, how reports are handled, and what happens when someone breaks our rules. It applies together with our Terms of Service, Community Guidelines and Acceptable Use Policy.
1. How Content Is Moderated
- Automated photo screening: every photo is checked before anyone else can see it. Photos that break our rules are removed automatically and never appear in the App. See Section 7 of our Privacy Policy.
- Reports from members: you can report any profile, photo or conversation from within the App. The report includes a snapshot of the reported content so our team can review it, even if it is later changed or deleted.
- Notices of illegal content: anyone, including people without an account, can report content they believe is illegal by emailing legal@meetonflow.com. Please explain why the content is illegal, where it can be found, and include your name and email address, unless the notice concerns sexual abuse of children.
- Human review: every report is reviewed by a member of our moderation team. We do not issue strikes or bans automatically based on reports alone.
2. Possible Actions
Depending on how serious the violation is, we may take one or more of these actions:
- Removing content: a photo, story, message or profile detail that breaks our rules is removed.
- Warning: a formal notice that explains what went wrong. A warning is not a strike.
- Strike: a formal record of a confirmed violation on your account.
- Temporary suspension: your account cannot be used for a set period.
- Permanent ban: your account is closed for good, and you may not create a new one.
3. How Strikes Add Up
- 3 strikes: your account is automatically suspended for 7 days.
- 5 strikes: your account is automatically and permanently banned.
A permanent ban is never reduced automatically by later strikes or by the passage of time. We may also suspend or ban an account before these thresholds are reached when a single violation is serious enough.
4. Zero Tolerance
Some violations lead to an immediate permanent ban, regardless of how many strikes an account has. These include:
- Any sexual content involving minors, or any attempt to contact a minor for sexual purposes. We report such content to the relevant authorities.
- Using Flow while under 18.
- Threats of violence, stalking, or sharing someone's intimate images without their consent.
- Scams, fraud, or asking other users for money or gift cards.
- Creating a new account to get around a suspension or ban.
5. How We Notify You
When we remove your content or give a warning, a strike, a suspension or a ban, we tell you by email, and a suspended or banned account sees a notice when it opens the App. Our notice explains what we decided, which rule or law it is based on, whether automated tools were involved, and how you can appeal. Where sharing details would put others at risk, we keep it short. We never tell the reported member who reported them. If you reported content, we also tell you what we decided.
6. Appeals
If you believe a decision was wrong, you can appeal by emailing support@meetonflow.com within 6 months of the notice. Include the email address on your account and why you think the decision should be reviewed. A member of our team who was not involved in the original decision reviews it, and we aim to respond within 14 days. If the appeal succeeds, we remove the strike, lift the suspension or ban, and restore any content we removed by mistake where possible. The same applies if you reported content and disagree with our decision not to act.
If you live in the European Union, you can also take a decision to a certified out-of-court dispute settlement body, or to court.
7. False Reports
Reports must be made in good faith. Knowingly false or malicious reports, or reports used to harass someone, are themselves a violation of our Community Guidelines and may lead to action against the reporter. If someone repeatedly sends reports that are clearly unfounded, we may stop handling their reports for a period, after warning them.
8. Records
We keep moderation records (reports, strikes, suspensions and bans) for as long as necessary to enforce this Policy and to prevent repeat abuse, including after an account is deleted, for up to 5 years. See our Data Retention Policy.
9. Contact
Questions about this Policy or a moderation decision: support@meetonflow.com.