This Policy explains how you can get a copy of your data and how you can delete your account and your data.
1. Getting a Copy of Your Data
You can download a copy of the personal data Flow holds about you at any time:
- Open Settings and choose "Request my data".
- The App prepares a file in JSON format, a common machine-readable format, and lets you save or share it.
The file includes your profile, your settings and preferences, your connections and meet requests, the messages you have sent, and other records linked to your account. Photos and voice messages are included as links.
To prepare the file, we keep a copy on our servers for 30 days, after which it is deleted automatically. If you request your data again within 24 hours, you receive the same copy.
2. Deleting Your Account
You can delete your account at any time from Settings by choosing "Delete account". Deletion starts immediately and cannot be undone:
- Your profile is anonymised: your name, photos, bio, location and all other personal details are erased.
- Photos, stories and other files you uploaded are deleted from our storage.
- The content of every message you sent is erased. The other person sees that the message was deleted, so their conversation does not suddenly change shape.
- Your login is deleted, so the account can no longer be used.
If you have an active subscription, cancel it in the App Store or Google Play as well. Deleting your account does not cancel a store subscription automatically.
3. What We Keep After Deletion
We keep a limited set of records where we have a legal obligation or a legitimate reason, and only for as long as necessary:
- A record that your account existed and was deleted, and which versions of our legal documents you accepted.
- Moderation records (reports, strikes and bans), to prevent repeat abuse. See our Moderation & Strike Policy.
- Payment and subscription records, as required by tax and accounting law.
- The fingerprint of an ID document used for verification, so it cannot be used to verify a new account. See our Verification & Badge Policy.
Everything else is deleted or irreversibly anonymised. Backups are rotated out and purged on a rolling schedule. See our Data Retention Policy for exact retention periods.
4. If You Cannot Use the App
If you no longer have access to the App, for example because you uninstalled it, email legal@meetonflow.com from the email address linked to your account and ask us to delete your account or send you your data. We may ask you to confirm your identity before we act, so that nobody else can delete or access your account. We respond within one month.
5. Inactive Accounts
Accounts that have not been used for 24 consecutive months are deleted automatically, as described in our Data Retention Policy.
6. Contact
Questions about your data: legal@meetonflow.com.