Welcome to Flow. These Terms of Service ("Terms") are a binding agreement between you and Jeuring-Interactive LLC, a Wyoming limited liability company, filing number 2026-002076448, registered office 30 N Gould St Ste N, Sheridan, WY 82801, United States ("we", "us"). They apply to the Flow app (the "App") and the website www.meetonflow.com. By creating an account or using the App you agree to these Terms, our Privacy Policy, Community Guidelines and Acceptable Use Policy. If you do not agree, do not use the App.
1. Eligibility
- You must be at least 18 years old.
- You must not be barred from using the App under the laws of your country, and you must not have been banned from Flow before.
- You must not have been convicted of a sexual offence or a violent crime.
2. Your Account
- Give accurate information, keep your profile up to date and use only photos of yourself.
- One account per person. Impersonation and fake profiles are not allowed.
- Keep your login details safe. You are responsible for activity on your account.
- Identity verification is optional. Verified profiles get a badge; see our Verification & Badge Policy.
3. Premium, Purchases and Rewards
- Premium is a paid subscription bought through the Apple App Store or Google Play. Prices, renewal and cancellation are explained in our In-App Purchase Terms, Billing Terms and Cancellation & Refund Policy.
- Free rewards, such as prizes from the prize wheel and Premium or boosts earned by inviting friends, have no cash value, cannot be transferred or exchanged, and may be changed or ended at any time. Rewards obtained through fake accounts, self-invitations or other abuse will be removed, and a reward is withdrawn if the invited account is banned or deleted.
- The free plan shows ads. Premium is ad-free.
4. Your Content
- You keep ownership of what you post. You give us a non-exclusive, worldwide, royalty-free licence to host, store, screen, display and share it within the App, and on share-link pages you create, as needed to run Flow. The licence ends when you delete the content or your account, except where we must keep it under our Data Retention Policy.
- You confirm you have the right to post your content and that it follows our Community Guidelines and Acceptable Use Policy.
- Star ratings you give after a date must be honest and based on your own experience.
- If you create a share link to your profile, anyone with the link can see the preview described in our Privacy Policy until you revoke it.
5. AI Features
The optional bio writer creates a suggestion from the answers you give. It can be wrong or unsuitable, so check and edit it before you use it. You are responsible for your profile, including text you accepted from the bio writer.
6. Location and the Live Map
The Live Map shows members at an approximate public place, never at their exact position. Live Location runs in the background only if you switch it on, and you can switch it off at any time. Do not use the Live Map or any other feature to track, follow or approach anyone who has not agreed to meet you.
7. Calls and Voice Messages
First Impression video calls and voice messages are for the people in the conversation only. Do not record, capture or share another member's call, voice message, photos or messages without their consent.
8. Safety and Other Members
- Flow does not conduct criminal background checks on its members, and we do not verify the identity of members who have not completed optional verification.
- We are not responsible for the conduct of members, on or off the App. You are solely responsible for your interactions with other members. Read our Safety Tips, meet in public places and use the report and block tools.
- Never send money or financial information to another member.
9. Rules, Reports and Moderation
- Our Community Guidelines and Acceptable Use Policy list what is not allowed.
- Every photo is screened automatically before others can see it. You can report any profile, photo or conversation in the App, and anyone, including people without an account, can report illegal content to legal@meetonflow.com.
- We may remove content, give warnings or strikes, restrict features, suspend or ban accounts, as described in our Moderation & Strike Policy. We explain our decisions and you can appeal them. If you live in the EU, you can also use a certified out-of-court dispute settlement body.
10. Ending Your Account
- You can delete your account at any time in Settings. Deleting your account does not cancel a store subscription; cancel it in the App Store or Google Play as well.
- We may suspend or end your account if you break these Terms, our policies or the law, or if we have to for legal reasons. If we end your account, you will not get a refund, except where the law requires one.
11. Third-Party Services
The App uses services from Apple, Google and other providers, such as sign-in, payments, maps and identity verification. Their own terms apply to your use of those services.
12. Disclaimers
The App is provided "as is" and "as available". We do not promise that you will find a match or a date, or that the App will always be available or free of errors. To the extent permitted by law, we disclaim all implied warranties.
13. Limitation of Liability
To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, or for the conduct of any member. Our total liability to you is limited to the amount you paid us in the 12 months before the claim, or 100 euros if that is higher. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or gross negligence.
14. Your Responsibility
If you break these Terms or the law and this causes a claim against us by someone else, you will cover the resulting costs, to the extent the law allows. This does not apply to consumers where the law does not allow it.
15. Governing Law and Disputes
These Terms are governed by Dutch law. Disputes go to the competent courts of the Netherlands. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can also go to the courts there.
16. Right of Withdrawal (EU and UK Consumers)
You normally have 14 days to withdraw from an online purchase. Premium starts immediately, so when you buy it you ask for immediate access and confirm that you lose the right of withdrawal once the subscription starts. See our Cancellation & Refund Policy.
17. Changes to These Terms
We may update these Terms, for example when we add features or when the law changes. We will tell you in the App about important changes and ask you to accept them before you continue. If you do not agree, you can delete your account.
18. General
If part of these Terms is invalid, the rest still applies. If we do not enforce a right straight away, we do not give it up. We may transfer these Terms to a company that takes over Flow; you may not transfer your account. These Terms, together with the policies they mention, are the whole agreement between you and us about Flow.
19. Contact
Questions about these Terms: legal@meetonflow.com. Help with your account: support@meetonflow.com. Our point of contact for users and for authorities under the EU Digital Services Act is legal@meetonflow.com, in English or Dutch.