Flow is distributed through the Apple App Store and Google Play. This document explains how Flow meets the key rules of both stores that protect you as a user.
1. Age Rating and Age Checks
- Flow is rated for adults and is only for people aged 18 and over.
- At sign-up you confirm your date of birth, and accounts under 18 cannot be created.
- Where available, we also use the age signals that Apple and Google provide at device level. We use this information once to decide whether you may use Flow and never store it.
2. Safety in a Community App
Flow contains content created by users. As both stores require, Flow provides:
- Rules that everyone must accept: our Terms of Service, Community Guidelines and Acceptable Use Policy.
- Filtering: every photo is screened automatically before anyone else can see it.
- Reporting: you can report any profile, photo or conversation from within the App.
- Blocking: you can block any user, after which they can no longer see or contact you.
- Action: reports are reviewed by our team and acted on under our Moderation & Strike Policy.
- Contact: you can always reach us at support@meetonflow.com.
3. Account Deletion
You can delete your account from within the App at any time, from Settings. You do not need to contact us. See our Data Deletion & Portability Policy for what happens to your data.
4. Optional Identity Verification
Identity verification is optional and is never required to use Flow. See our Verification & Badge Policy.
5. Purchases and Subscriptions
- All purchases of digital features are made through the Apple App Store or Google Play billing system.
- Prices, billing periods and renewal terms are shown before you buy.
- You can manage or cancel your subscription at any time in your App Store or Google Play account settings.
- You can restore previous purchases from within the App.
See our Billing Terms, In-App Purchase Terms and Cancellation & Refund Policy.
6. Privacy and Tracking
- Our Privacy Policy is available in the App and on our website.
- On iOS, we ask for your permission through App Tracking Transparency before any tracking. If you decline, you only see non-personalised ads.
- On Android, you can reset or delete your advertising ID in your device settings at any time.
- The privacy labels on our store listings describe the data we collect, in line with our Privacy Policy.
7. Honest Content
- We do not create fake profiles, and we do not use bots posing as real people.
- Store listings and screenshots show the actual App.
8. Contact
Questions about this document: legal@meetonflow.com.