How can we help you?

Verification is mandatory for every member. During onboarding you'll upload a valid government-issued document — passport, national ID card or driver's license — then complete a live selfie so our system can biometrically match your face to your ID. It usually takes only a few moments. Once approved you receive your V-badge.

The V-badge confirms a real, verified human. The colour tiers (Blue, Gold, Green) reflect your verification and membership status so other members always know who they're talking to. A verified badge appears on every real account.

Make sure your document is uncropped, well-lit and not expired, and that your selfie is taken in good lighting without hats or sunglasses. If it still won't pass, contact us using the form below with the email on your account and we'll review it manually.

Add at least 3 photos (up to 6), write a bio of at least 20 characters (or use the AI Bio Writer), answer your Spotlight Questions, add lifestyle badges, and choose your intention category. Complete, honest profiles get far better connections.

Instead of swiping, you send a Meet Request with clear intent. Once accepted, the chat locks in permanently. If there's no reply within 24 hours, the connection and its chat history permanently expire — keeping things intentional and clutter-free.

flōw supports Face ID / Touch ID on iOS and fingerprint or face unlock on Android. Enable biometric login in Settings → Security after your first sign-in.

Open Settings → Account → Delete Account and confirm. This permanently removes your profile, matches and chat history. You can also request deletion by emailing us (see Privacy & Data below). Deletion requests are honoured in line with our Data Deletion & Portability policy.

Open the profile or chat, tap the ⋯ menu and choose Report or Block. Reports offer detailed categorical reasons plus an open field for context. Every report is reviewed by real human moderators — not just algorithms.

Violations are handled with a graduated strike system: a warning for minor issues, and a temporary or permanent ban for serious ones. Automated email notifications keep you informed at every step.

Before meeting in person, you can start a secure 5-minute video call by mutual agreement to verify identity and build comfort. We also recommend using Emergency Contact Integration to share your live location and date details with someone you trust.

Free (€0): 5 meet requests/day, 1 category, basic profile, Live Map, daily card game.
Weekly (€8,49): unlimited meet requests, 2 categories, advanced filters, read receipts, events, incognito mode.
Monthly (€23,99): everything in Weekly plus invisible mode, "who viewed you", V-badge customization, priority support and early access.

You can cancel any time — Weekly and Monthly plans continue until the end of the paid period. Manage or cancel your subscription through your App Store or Google Play account settings. Refunds are handled per our Cancellation & Refund and In-App Purchase Terms and the relevant store's policy. Contact us if you need help.

All chats are end-to-end encrypted. The Live Map never shares your exact position — a randomised ~1km offset keeps you private. Screenshots are blocked throughout the app, and in-chat safety filters locally flag shared phone numbers, card details or other sensitive data.

You have the right to access, export or delete your personal data. Submit a request in Settings → Privacy → Data & Portability, or email us using the contact details below. We handle requests under GDPR / CCPA / PIPEDA and our Data Retention and Data Deletion & Portability policies.